Privacy Policy
Last updated: 21 June 2026
1. Introduction
Korvix Internet Pty Ltd (ABN pending) ("Korvix", "we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Telecommunications Act 1997 (Cth).
Where applicable, we also comply with the principles of the General Data Protection Regulation (GDPR) for any customers located in the European Economic Area.
2. Information We Collect
We collect the following types of personal information:
- Identity information: Full name, date of birth, and government-issued identification (for identity verification as required by telecommunications regulations)
- Contact information: Email address, phone number, residential and service addresses
- Account information: Username, password (encrypted), account preferences
- Billing information: Payment card details (processed and stored securely by our PCI-DSS compliant payment processor), billing address, transaction history
- Service information: Service plan details, NBN location ID, connection type, IP address assignments, data usage statistics
- Technical information: Browser type, operating system, device information, and IP addresses used to access our portal
- Communication records: Support tickets, emails, chat logs, and phone call records (calls may be recorded for quality and training purposes)
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide, activate, manage, and maintain your internet services
- To process payments, issue invoices, and manage your account billing
- To communicate with you about your account, services, and support requests
- To verify your identity as required by telecommunications regulations
- To monitor and improve network performance and service quality
- To comply with our legal and regulatory obligations, including lawful interception requirements
- To detect and prevent fraud, abuse, and security threats
- To send you service updates and, where you have opted in, marketing communications
We will not use your personal information for purposes other than those described above without your consent, unless required by law.
4. Data Sharing & Disclosure
We may share your personal information with the following third parties:
- NBN Co & wholesale providers: To provision, maintain, and troubleshoot your internet connection
- Payment processors: To process your payments securely
- Customer support tools: To manage support tickets and communications
- Government & law enforcement: Where required by law, court order, or lawful interception warrant
- Professional advisors: Lawyers, accountants, and auditors where necessary
We do not sell, rent, or trade your personal information to third parties for marketing purposes. All third-party service providers are contractually required to handle your data securely and in accordance with applicable privacy laws.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure password hashing using industry-standard algorithms
- Regular security audits and vulnerability assessments
- Access controls limiting employee access to personal information on a need-to-know basis
- Automated daily backups with encrypted storage
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We encourage you to use a strong, unique password for your account and to keep your login credentials confidential.
6. Cookies & Tracking
Our website and customer portal use cookies and similar technologies to:
- Essential cookies: Maintain your login session and remember your preferences
- Analytics cookies: Understand how visitors use our website to improve our services
We do not use third-party advertising or tracking cookies. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of your customer portal.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of any inaccurate, incomplete, or out-of-date information
- Complaint: Lodge a complaint if you believe we have breached the APPs
If you are located in the EEA and GDPR applies, you also have the right to:
- Request erasure of your personal data ("right to be forgotten")
- Request restriction of processing
- Data portability — receive your data in a structured, machine-readable format
- Object to processing based on legitimate interests
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at privacy@korvix.co. We will respond to access and correction requests within 30 days.
8. Data Retention
We retain your personal information for as long as your account is active, and for a reasonable period afterwards as required by law or legitimate business purposes:
- Account information: Duration of your account plus 2 years
- Billing records: 7 years (as required by Australian tax law)
- Usage data: 2 years from the date of collection
- Support communications: Duration of account plus 1 year
- Telecommunications data: As required by the Telecommunications (Interception and Access) Act 1979 (Cth)
After the applicable retention period, personal information is securely deleted or de-identified.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes via email or a prominent notice on our website at least 30 days before the changes take effect.
We encourage you to review this page periodically for the latest information on our privacy practices.
10. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to make a complaint, please contact us:
- 📧 Privacy enquiries: privacy@korvix.co
- 📧 General support: support@korvix.co
- 📞 Phone: 1300 KORVIX (1300 567 849)
- 🌐 Website: korvix.co
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):