Last updated: 21 June 2026
These Terms of Service ("Terms") govern your use of internet services provided by Korvix Internet Pty Ltd (ABN pending) ("Korvix", "we", "us", "our"). By ordering or using our services, you agree to be bound by these Terms.
Our services are supplied under a month-to-month arrangement with no lock-in contract unless otherwise specified. We reserve the right to modify these Terms at any time, with 30 days' notice provided via email or our website.
These Terms are subject to, and must be read in conjunction with, the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) and the Telecommunications Act 1997 (Cth). Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.
You agree to use our services responsibly and lawfully. You must not:
We may suspend or terminate your service without notice if we reasonably believe you are in breach of this policy. We comply with all lawful interception obligations under Australian law.
All prices are in Australian Dollars (AUD) and include GST unless otherwise stated. Services are billed monthly in advance. Payment is due on the date specified on your invoice.
We accept payment via credit card, debit card, and direct debit. If payment is not received within 14 days of the due date, we may suspend your service. A reconnection fee may apply to restore suspended services.
If you dispute a charge, please contact us within 30 days of the invoice date. We will investigate the dispute promptly and notify you of the outcome in accordance with our complaint handling procedures.
We aim to provide reliable, high-quality internet service. Our NBN services are delivered over the NBN Co network, and actual speeds may vary due to factors including:
We publish typical evening speeds for each plan in accordance with ACCC broadband speed guidance. If your service consistently underperforms, we will work with you to resolve the issue, which may include moving you to a more suitable plan at no cost.
Planned maintenance will be communicated at least 48 hours in advance where possible. We target 99.9% network uptime, excluding NBN Co network outages beyond our control.
All Korvix plans include unlimited data. However, we reserve the right to manage network traffic to ensure a fair and consistent experience for all customers. In rare cases of extreme usage that materially impacts other users, we may contact you to discuss your usage patterns.
We do not throttle, shape, or prioritise traffic based on content type under normal operating conditions.
As our plans are month-to-month with no lock-in contracts, you may cancel at any time by contacting us via your customer portal, email, or phone. Cancellation takes effect at the end of your current billing period.
No early termination fees apply to standard month-to-month plans. If you cancel within the first 30 days and are unsatisfied with the service, we will refund your first month's charges (excluding any one-off setup or hardware fees).
Any rented equipment must be returned within 14 days of cancellation in good working condition.
Your privacy is important to us. We collect, use, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For full details, please see our Privacy Policy.
To the maximum extent permitted by law, Korvix's total liability for any claim arising out of or in connection with these Terms or our services is limited to the fees paid by you in the 3 months preceding the claim.
We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, except where such liability cannot be excluded under Australian Consumer Law.
We are not responsible for outages, interruptions, or performance issues caused by the NBN Co network, third-party providers, force majeure events, or your own equipment.
If you have a complaint, please contact us first so we can try to resolve it directly:
We aim to resolve complaints within 15 business days. If we are unable to resolve your complaint to your satisfaction, you may escalate it to the Telecommunications Industry Ombudsman (TIO):
Korvix Internet Pty Ltd